Craig Sanchez
About Craig Sanchez
Craig Sanchez serves as the Vice President of Customer Experience Strategy at Chase in Wilmington, Delaware, a position he has held since 2019. He has a background in organizational leadership and customer service, with previous roles at TD, Capital One, and ING.
Work at Chase
Craig Sanchez has been serving as Vice President of Customer Experience Strategy at Chase since 2019. In this role, he focuses on enhancing customer interactions and improving overall satisfaction. His position is based in Wilmington, Delaware, where he has contributed to various strategic initiatives aimed at optimizing customer experience within the organization.
Education and Expertise
Craig Sanchez studied at Wilmington University, where he earned a Bachelor of Business Administration (B.B.A.) with a focus on Organizational Leadership from 2014 to 2016. Additionally, he obtained a Certificate in Training and Staff Development between 2015 and 2017, as well as a Certificate in Human Resources Management from 2014 to 2017. This educational background supports his expertise in customer experience and organizational leadership.
Previous Employment at TD
Before joining Chase, Craig Sanchez worked at TD, where he held two significant roles. He served as Head of Customer Confidence for the US Phone Channel from 2018 to 2019, focusing on customer satisfaction and confidence. Prior to that, he was the Head of Sales Strategy and Planning: Sr. Business Manager for the US Phone Channel from 2017 to 2018, where he was responsible for sales strategy and operational planning.
Experience at Capital One
Craig Sanchez worked at Capital One from 2012 to 2017, where he held multiple positions. He was a Sales Manager from 2012 to 2014, overseeing sales operations. He then transitioned to the role of Project Manager from 2014 to 2017, where he managed various projects aimed at improving business processes and customer engagement.
Career at ING
Craig Sanchez began his career at ING, where he worked as a Sales Coach from 2008 to 2012. In this role, he focused on training and developing sales staff, contributing to the overall sales performance of the organization in the Greater Los Angeles Area.