Cristina Merino Villeda
About Cristina Merino Villeda
Cristina Merino Villeda is a professional in bank operations with extensive experience in customer service across various industries. She has held leadership roles and has a strong focus on efficiency and innovation in her work.
Work at Chase
Cristina Merino Villeda has been employed at Chase in Bank Operations since 2021. In her role, she has taken on leadership responsibilities as a Lead Associate since March 2021. Her work focuses on enhancing operational efficiency and implementing innovative practices within the bank.
Previous Experience in Banking
Prior to her current position, Cristina worked at Santander Bank, N.A. in various roles. She served as a Branch Operations Manager for six months in Boston, Massachusetts, in 2020. Additionally, she held the position of Universal Banker for 11 months in the United States from 2019 to 2020. Her banking experience contributes to her strong operational capabilities.
Customer Service Background
Cristina has extensive experience in customer service, having worked in multiple roles across different industries for over a decade. She was a Customer Service Representative at Dell from 2008 to 2010 and later served as a Customer Service Sales Specialist at The Office Gurus for two months in 2019. Her customer service skills are complemented by her managerial experience at Editorial Oceano as Customer Service Manager from 2010 to 2014.
Education and Expertise
Cristina studied at Universidad Francisco Gavidia, where she earned a Bachelor's degree in Public Relations and Applied Communication from 2003 to 2008. She also obtained a Bachelor's degree in Marketing and Advertising from 2012 to 2015. Additionally, she completed a Diploma in Organizational Leadership and Innovation in 2016. Her educational background supports her professional focus on efficiency and innovation.
Career Development
Cristina's career spans various industries, including banking, customer service, and tourism. She began her career as a Passenger Service Supervisor at TACA, where she worked for ten years. Her diverse experiences have shaped her adaptability and her approach to embracing change, as reflected in her personal motto: 'Life is all about change.'