Crystal Harris
About Crystal Harris
Crystal Harris serves as a Senior Business Analyst at Chase, where she has worked for 21 years. She specializes in coordinating cross-functional teams for Treasury guideline implementation and managing various projects related to loan transfers and compliance.
Work at Chase
Crystal Harris has been employed at Chase since 2003, serving as a Senior Business Analyst for 21 years. Based in New York, New York, she coordinates cross-functional teams responsible for implementing Treasury guidelines. Her role includes directing the Line of Business (LOB) in managing loan transfers and analyzing pending policy decisions related to repurchases and involuntary transfers. Crystal also assists external customers by reviewing servicing transfer data quality, with a specific focus on IR2 reporting.
Education and Expertise
Crystal Harris possesses extensive expertise in business analysis and project management within the financial services sector. Her experience includes training and mentoring team members, where she develops job aids and training materials to enhance team performance. Crystal's knowledge in compliance and government guidelines is evident through her management of Making Homes Affordable (MHA) servicing projects, aimed at improving workflows and ensuring adherence to regulatory standards.
Background
Crystal Harris has built a career in business analysis over the past two decades at Chase. Her responsibilities encompass a variety of functions, including coordinating teams, analyzing policies, and managing projects. She travels to new seller sites to conduct due diligence, ensuring that all processes align with the company's strategic objectives. This hands-on approach allows her to maintain a comprehensive understanding of the operational landscape.
Achievements
Throughout her tenure at Chase, Crystal Harris has contributed to significant projects, including the management of MHA servicing initiatives. She has played a key role in enhancing workflows and ensuring compliance with government guidelines. Her commitment to training and mentoring has also led to the development of effective training materials that support team members in their roles.