Daisy Delos Reyes
About Daisy Delos Reyes
Daisy Delos Reyes serves as the Assistant Manager and Lead Teller Operations at Chase, bringing over 15 years of customer service experience and 7 years of management experience to her role. She has a background in banking, having previously worked at Washington Mutual and Beechstreet Corporation, and holds a Bachelor's Degree from California State University-Fullerton.
Current Role at Chase
Daisy Delos Reyes serves as the Assistant Manager and Lead Teller Operations at Chase, a position she has held since 2010. In this role, she focuses on enhancing branch performance by working closely with the branch manager. Her responsibilities include overseeing customer service scores, managing profits and losses, and implementing sales campaigns. She also conducts teller mid-year and annual performance reviews, emphasizing customer service and teamwork.
Previous Experience in Banking
Daisy Delos Reyes has a background in banking that includes roles at Washington Mutual and Chase. She began her career as a Bank Teller at Washington Mutual from 2001 to 2003. After that, she worked as an Operations Supervisor at Washington Mutual/Chase from 2008 to 2010. Her experience in these positions contributed to her extensive knowledge of banking operations and customer service.
Education and Qualifications
Daisy Delos Reyes earned her Associate’s Degree from Saddleback College, where she studied from 1997 to 2002. She later attended California State University-Fullerton, achieving her Bachelor’s Degree from 2003 to 2005. Her educational background supports her professional development in management and operations within the banking sector.
Customer Service and Management Experience
Daisy Delos Reyes has over 15 years of customer service experience and 7 years of management and operations experience. She coaches tellers on effective communication strategies to enhance customer referrals to bankers. Her focus on training and development contributes to the overall performance of the branch and the satisfaction of its customers.
Risk Management and Audit Compliance
In her current role, Daisy Delos Reyes ensures satisfactory audit ratings and minimizes the risk of losses. She maintains high standards regarding security risks, which is essential for the operational integrity of the branch. Her attention to detail and commitment to compliance help safeguard the bank's assets and customer information.