Daniel Garcia
About Daniel Garcia
Daniel Garcia serves as a Team Leader at Chase, managing a team of 15-20 Email Customer Service Specialists focused on retail banking. He has over 15 years of experience in this role and employs LEAN Management Principles to enhance business operations.
Work at Chase
Daniel Garcia has been employed at Chase since 2009, serving as a Team Leader for 15 years. He manages a team of 15-20 Email Customer Service Specialists who focus on retail banking products and services. His role includes overseeing remote work contract agreements and acting as the point of contact for Email Division Remote teams. He leads monthly on-site meetings and manages home agent relocations to ensure effective team operations.
Education and Expertise
Daniel Garcia earned a Bachelor of Arts degree in Political Science from The University of New Mexico, where he studied from 1982 to 1986. His educational background supports his professional expertise in management and customer service. He utilizes LEAN Management Principles to drive continuous improvement and achieve business goals within his team.
Background
Before joining Chase, Daniel Garcia worked at Citi for a total of 10 years. He served as an Operations Manager from 2005 to 2009 and as a Senior Customer Service Manager from 1999 to 2005. This experience provided him with a strong foundation in customer service and operations management, which he applies in his current role.
Achievements
In his current position, Daniel Garcia leads projects focused on employee development, customer satisfaction, and quality assurance. He conducts semi-annual home and virtual audits as part of remote work administration and develops targeted training materials for ongoing and refresher training, ensuring that employees maintain their expertise.