Danielle Villanueva
About Danielle Villanueva
Danielle Villanueva serves as the Retail Operations Closing Supervisor at Chase, where she has worked since 2011. She oversees the closing department at LendUS, LLC, managing various aspects of loan processing and compliance across multiple states.
Work at Chase
Danielle Villanueva has been employed at Chase since 2011, serving as the Retail Operations Closing Supervisor for 13 years in Cleveland, Ohio. In this role, she oversees the closing department, which includes managing closing, funding, and post-closing processes. She holds regular meetings with both direct and support staff to enhance operations, customer service, and employee satisfaction. Prior to her current position, she worked as a Senior Mortgage Loan Closer at Chase from 2010 to 2011.
Education and Expertise
Danielle Villanueva studied at Holy Name High School from 1996 to 2000, where she completed her high school education. She furthered her education at Baldwin Wallace University and Cuyahoga Community College. Her expertise includes handling loan closings for various loan types, including Conventional, FHA, and USDA loans across multiple states. She utilizes the Encompass software system for loan processing and closing activities and participates in quarterly compliance training to stay updated on industry changes.
Background
Danielle Villanueva has a background in retail operations and mortgage loan closing. She has accumulated significant experience in the mortgage industry, particularly in closing operations. Her work involves creating and distributing daily reports on pipeline overviews and employee metrics for both the closing department and sales staff. She also collaborates with post-closing teams to resolve suspense matters from investors.
Achievements
Danielle Villanueva has contributed to the improvement of operations and employee satisfaction within her team at Chase. Her role involves overseeing critical processes in the closing department, which has a direct impact on customer service and operational efficiency. She has developed a systematic approach to handling closing, funding, and post-closing matters, ensuring compliance and accuracy in loan processing.