Dante Catalina
About Dante Catalina
Dante Catalina serves as the Vice President of IVR Call Routing and Reporting at Chase, a position he has held since 2015. He previously worked in retail asset management reporting and analysis at ING from 2010 to 2015 and studied at Delaware Technical Community College from 1991 to 1994.
Work at Chase
Dante Catalina has served as the Vice President of IVR Call Routing and Reporting at Chase since 2015. In this role, he is responsible for overseeing the call routing processes and reporting mechanisms associated with the Interactive Voice Response (IVR) systems. His tenure at Chase spans nine years, during which he has contributed to optimizing customer interactions through effective call management strategies.
Previous Experience at ING
Before joining Chase, Dante Catalina worked at ING from 2010 to 2015. His role focused on retail asset management reporting and analysis. During his five years at ING, he was involved in various reporting initiatives that supported the organization's asset management operations.
Education at Delaware Technical Community College
Dante Catalina studied at Delaware Technical Community College from 1991 to 1994. His education provided him with foundational knowledge and skills that have contributed to his professional development in the financial services industry.