David Chapman
About David Chapman
David Chapman serves as the Corrections Lead at Chase in Wilmington, Delaware, where he has worked since 2022. He has a diverse background in quality control, training, and management, with previous roles at Barclays and Apple.
Work at Chase
David Chapman has been serving as Corrections Lead at Chase since 2022, contributing to the organization for two years in Wilmington, Delaware. In addition to this role, he also holds the position of Process and Control Lead within the Marketing Growth and Innovation Team, where he has been active since 2022. His responsibilities include managing correction cases and implementing controls that enhance operational efficiency. Previously, he worked as QA UAT Test Lead at Chase from 2019 to 2022, where he focused on quality assurance and user acceptance testing.
Experience at Barclays
Prior to his current roles at Chase, David Chapman worked at Barclays in various capacities. He served as Quality Control and Training Manager in the Executive Office from 2016 to 2018, and as Team Manager in the same department from 2016 to 2019. His earlier roles at Barclays included Executive Account Manager from 2014 to 2015, Customer Advocate from 2015 to 2016, and Senior Collections Account Manager from 2012 to 2013. His tenure at Barclays spanned several years, during which he developed skills in quality control, training, and customer advocacy.
Professional Background
David Chapman has a diverse professional background that includes significant experience in training and management. Before his time at Barclays, he worked at Apple as Lead Trainer from 2005 to 2014, where he was responsible for training staff and enhancing operational processes. His extensive experience across different roles has equipped him with a comprehensive understanding of process management and team leadership.
Education and Expertise
David Chapman earned a Bachelor of Arts degree in Photography and Design from the University of Delaware, where he studied from 2003 to 2007. His educational background complements his professional experience, particularly in areas that require attention to detail and creativity. This combination of education and practical experience supports his roles in corrections and process management.
Key Contributions
David Chapman is the author and owner of the Corrections Job Aid, a vital resource for managing correction cases effectively. He has implemented new controls that mitigate risk and enhance operational efficiency in handling these cases. Additionally, he serves as the Business Process Owner (BPO) for the bi-weekly Corrections Discussion forum, where he facilitates knowledge sharing and process improvements among team members.