David Humphrey
About David Humphrey
David Humphrey is a Customer Service Associate with extensive experience in various roles, currently working at Chase in Lake Mary, Florida. He has a background in finance and customer service, having held positions at AAA Auto Club South, The Villages®, and Airgas.
Current Role at Chase
David Humphrey has been employed at Chase as a Customer Service Associate since 2018. He works in Lake Mary, Florida, where he focuses on delivering quality customer service. His role involves assisting customers with inquiries and resolving issues to enhance their banking experience. With six years of experience in this position, he has developed a strong understanding of customer needs and expectations.
Experience at AAA Auto Club South
Since 2015, David has served as a Product Specialist at AAA Auto Club South in Heathrow, Florida. In this role, he has been responsible for providing information about various products and services, assisting customers in making informed decisions. His tenure of nine years in this position has allowed him to build a solid rapport with customers and contribute to the organization's service excellence.
Previous Employment History
David has held several positions prior to his current roles. He worked as a Loan Officer Assistant at The Villages® from 2011 to 2015, where he supported loan processing and customer inquiries. Before that, he was an Assistant Manager at Airgas from 2008 to 2011, managing operations and customer service in Clearwater, Florida. Additionally, he worked as a Blaster at Austin Powder Company from 2004 to 2007, gaining experience in a different industry.
Educational Background
David Humphrey studied at Birmingham-Southern College, where he earned a Bachelor of Science (B.S.) in Business Administration/Finance from 1991 to 1993. He also attended the University of South Carolina-Columbia from 1982 to 1984, focusing on Core Studies, including Calculus and Computer Science. Furthermore, he obtained a Computer Programming Diploma from Commonwealth College, studying Fortran, Cobol, and RPG Programming from 1984 to 1985.
Skills and Expertise
David possesses a range of skills that enhance his professional capabilities. He is proficient in Microsoft Word and has expertise in management, inventory management, leadership, and project management. His strong skills in conflict resolution contribute to improving customer satisfaction and loyalty, particularly in his roles within customer service.