Denise Martin BSc,MBA
About Denise Martin BSc,MBA
Denise Martin holds a BSc and an MBA, currently serving as Interim Team Leader at Chase in Houston, Texas. With over a decade of experience at Chase and a history of leadership excellence, she has significantly improved team performance and customer experience.
Work at Chase
Denise Martin has been employed at Chase since 2014, currently holding the position of Senior Private Client Associate. In this role, she has demonstrated consistent performance, achieving and maintaining a 99% scorecard from 2014 to 2021. In 2021, she transitioned to the role of Interim Team Leader, where she has led her team to improve attendance and punctuality by over 3%. Her leadership has contributed to her team's recognition as the number one division for customer experience in October.
Education and Expertise
Denise Martin holds a Master of Business Administration (MBA) from the University of Arizona Global Campus, where she graduated Summa Cum Laude with a 4.0 GPA. Her studies focused on Leadership and Teamwork, Global Marketing, and Human Capital Management, among other subjects. Prior to her MBA, she earned a Bachelor of Science in Business Administration from the University of the Commonwealth Caribbean, along with a Diploma in Supervisory Management. Her educational background supports her expertise in business management and leadership.
Background
Denise Martin has a diverse professional background, beginning her career at GraceKennedy Money Services Caribbean SRL, where she worked as an Assistant to the Manager for 18 years. This role provided her with extensive experience in management and operations. Following her tenure at GraceKennedy, she joined Chase, where she has spent over a decade developing her skills in client services and team leadership.
Achievements
Throughout her career, Denise Martin has received several accolades for her performance. She was awarded the Supervisor Excellence award for her role in implementing business initiatives that led to a 20% growth in transaction volume. Additionally, she has consistently exceeded Average Handle Time (AHT) targets, showcasing her efficiency in team operations. Her leadership has also resulted in her team being recognized for outstanding customer experience.