Denise Thomas
About Denise Thomas
Denise Thomas is a Branch Manager at Chase in Euclid, Ohio, with extensive experience in branch operations and customer relations. She holds a Bachelor of Arts in Business Administration from Ashford University and has been with Chase since 2004, specializing in relationship building and digital adoption.
Work at Chase
Denise Thomas has held the position of Branch Manager at Chase since 2010, contributing to the Euclid, Ohio branch for over 14 years. Prior to this role, she served as Assistant Branch Manager from 2004 to 2010, accumulating six years of experience in that capacity. In her current role, she manages an innovation branch that acts as a pilot for new technologies, including the implementation of an EATM in the lobby and vestibule. Her responsibilities include overseeing branch operations, ensuring regulatory compliance, and enhancing customer service.
Education and Expertise
Denise Thomas has a solid educational background in business administration and management. She attended Kent State University for three years, focusing on Business Administration and Management. She later earned a Bachelor of Arts in Business Administration, Management, and Operations from Ashford University, completing her studies from 2016 to 2019. Additionally, she holds an Associate in Applied Business in Microcomputer Systems Management from Bryant & Stratton College-Cleveland, which she completed from 1994 to 1996.
Background
Denise Thomas possesses extensive knowledge of branch operations, including regulatory compliance and bank policies. She specializes in relationship building and digital adoption within the branch, demonstrating a strong ability to resolve complex customer and employee issues. Her proficiency in using Windows PC navigation and software, particularly Excel and Word, supports her operational responsibilities. Denise's background includes a focus on customer contact and maintaining ongoing customer relationships.
Achievements
Throughout her career, Denise Thomas has regularly exceeded expectations in assisting others with leadership skills in sales and service processes. She demonstrates a strong ability to coach high-quality sales and service interactions, which contributes to the overall performance of her branch. Her skills in communication and analytical problem-solving have been instrumental in addressing various challenges within the branch environment.