Denniece Berry
About Denniece Berry
Denniece Berry serves as the Vice President and Customer Remediation Manager at Chase, where she has worked since 2012. With over 20 years of experience at Chase, she specializes in performance management, technical writing, and process improvement.
Current Role at Chase
Denniece Berry serves as the Vice President, Customer Remediation Manager at Chase. She has held this position since 2012, contributing to customer service and remediation efforts in the Monroe, Louisiana Area for over a decade. In this role, she focuses on enhancing customer experiences and addressing service-related issues.
Previous Positions at Chase
Berry has held multiple positions at Chase throughout her career. She worked as the Vice President, Servicing and Default Procedures Manager for one year from 2011 to 2012. Prior to that, she was the Call Center Operations Manager for eight years, from 2003 to 2011. Her earlier roles include Quality Management Analyst, Quality Management Supervisor, and Phone Center Representative, showcasing her extensive experience in customer service and operational management.
Education and Expertise
Denniece Berry earned a Bachelor of Science degree in Toxicology and Chemistry from the University of Louisiana Monroe, completing her studies from 1988 to 1994. Her educational background supports her expertise in technical writing, performance management, and process improvement, allowing her to create clear documentation and optimize employee productivity.
Specializations and Skills
Berry specializes in performance management, focusing on optimizing employee performance and productivity. She has developed skills in recruiting, which involves identifying and attracting top talent to organizations. Additionally, she has a strong background in policy and procedure management, ensuring effective implementation and adherence to organizational policies.