Diana Cacioppo
About Diana Cacioppo
Diana Cacioppo is a Transaction Specialist III at Chase, where she has worked since 2021. She has a diverse background in retail and customer service, with previous roles at Chase, Pier 1 Imports, PNC, and Best Buy.
Current Position at Chase
Diana Cacioppo currently holds the position of Transaction Specialist III at Chase, where she has been employed since 2021. She works in Indianapolis, Indiana, and has accumulated three years of experience in this role. Her responsibilities likely include processing transactions, managing customer inquiries, and ensuring compliance with banking regulations.
Previous Experience at Chase
Prior to her current role, Diana served as Lead Associate Operations at Chase from 2019 to 2021 in Champaign, Illinois. During her two-year tenure, she contributed to operational efficiency and customer service initiatives, supporting the bank's objectives in a leadership capacity.
Professional Background in Retail Management
Diana has extensive experience in retail management, having worked at Pier 1 Imports in various roles, including Assistant Manager and Store Manager. Her time at Pier 1 Imports spanned from 2015 to 2017, where she developed skills in team leadership and customer engagement. Additionally, she worked as a Boutique Manager at francesca’s® and a Sales Associate at Best Buy, further enhancing her retail expertise.
Educational Background
Diana Cacioppo earned a Bachelor of Science degree in Multimedia Design and Development from DeVry University-Illinois, where she studied from 2012 to 2015. She also holds an Associate's degree in Liberal Arts and Sciences from Parkland College, which she completed from 2006 to 2008. Her educational background supports her professional roles in both banking and retail.
Skills and Professional Development
Diana emphasizes the importance of personal improvement and learning in the workplace. She actively engages in developing team members and fostering a positive work atmosphere. Her approach includes utilizing subtle cues, such as genuine smiles, to enhance interactions with customers and co-workers, demonstrating her commitment to effective communication and team dynamics.