Donald Jackson
About Donald Jackson
Donald Jackson serves as the Executive Director and Test Manager at Chase Home Lending, where he has worked since 2008. He has a strong background in test management and regulatory technology initiatives, having previously held various positions at JPMorgan Chase from 1993 to 2006.
Current Role at Chase
Donald Jackson serves as the Executive Director and Test Manager at Chase Home Lending. He has held this position since 2008, contributing to the management of testing processes for Home Lending’s Digital platforms. His responsibilities include overseeing the comprehensive end-to-end testing management and execution process, which encompasses significant projects such as the conversion to Chase’s new CPO Digital platform.
Previous Positions at JPMorgan Chase
Donald Jackson has a long history with JPMorgan Chase, having worked in various roles from 1993 to 2006. He was part of the Credit Card Division for 12 years in Tempe, Arizona, where he led the implementation of a UAT Automation Team aimed at enhancing productivity and quality in testing processes. He later served as Assistant Vice President in Auto Finance Collections and Project Manager for a brief period in 2005-2006.
Education and Expertise
Donald Jackson studied Business Administration and Management at Indiana University Bloomington from 1987 to 1989. He furthered his education at Phoenix College, where he completed a degree in Business Administration and Management from 1993 to 1995. His educational background supports his extensive experience in management and testing processes within the financial services sector.
Leadership in Regulatory Technology Initiatives
In his role at Chase Home Lending, Donald Jackson has played a key leadership role in guiding multiple complex regulatory technology efforts and initiatives. His expertise has been critical in standardizing testing models to support the transfer of loans to Sub-servicers in the Outbound Loan Transfer Program, demonstrating his capability in managing regulatory compliance within financial operations.
Achievements in Testing Management
Over his tenure at Chase, Donald Jackson has led seven major conversions, significantly improving and building repeatable test management processes. His leadership in these projects has contributed to the enhancement of testing quality and efficiency, reflecting his commitment to excellence in the financial services industry.