Donna Hafner
About Donna Hafner
Donna Hafner is a Relationship Manager at Chase, where she has worked since 2015. She conducts weekly pipeline calls, delivers performance metrics, and manages change requests, showcasing her leadership in the Change Management Department.
Current Role as Relationship Manager
Donna Hafner currently serves as a Relationship Manager at Chase, a position she has held since 2015. In this role, she manages daily scoping queues to ensure that change requests are accurately submitted to change management. She conducts weekly pipeline calls with various Lines of Business (LOBs) to provide status updates on these change requests. Additionally, she delivers scorecard results to relationship managers, focusing on performance metrics and identifying areas for improvement.
Previous Experience at Chase
Donna Hafner has held multiple positions at Chase. She worked as a Job Coach from 2011 to 2014, where she provided guidance and support to employees. After this role, she transitioned to a Procedure Documentation Specialist from 2014 to 2015, where she focused on documenting procedures within the organization. Her experience at Chase spans a total of four years, contributing to her expertise in relationship management and change processes.
Experience at Countrywide Home Loans
Prior to her tenure at Chase, Donna Hafner worked at Countrywide Home Loans as an Account Executive / Production Specialist from 2006 to 2008. In this role, she was involved in various aspects of loan production, enhancing her knowledge of the mortgage industry. This two-year experience laid the groundwork for her future roles in financial services.
Role at PHH Mortgage
Donna Hafner worked at PHH Mortgage from 2008 to 2011, where she held the position of Loan Processor / Quick Closing Coordinator for Government Support / Credit Risk Analyst II. In this capacity, she was responsible for processing loans and coordinating quick closings, which provided her with valuable insights into the mortgage process and credit risk analysis.
Leadership in Change Management
In addition to her role as a Relationship Manager, Donna Hafner serves as a Senior Relationship Manager Proxy. This indicates her leadership role within the Change Management Department, where she plays a crucial part in overseeing change initiatives and ensuring effective communication across teams.