Donna Jones
About Donna Jones
Donna Jones is a seasoned business analyst with extensive experience in the financial and claims sectors. She currently holds multiple positions, including Claims Specialist at Mr. Cooper and Business Analyst at Chase, while also working at UPS and Wells Fargo.
Work at Chase
Donna Jones has served as a Business Analyst at Chase since 2015. With a tenure of nine years, she has gained extensive experience in the financial services sector. Her role involves analyzing business processes and systems to improve efficiency and effectiveness within the organization. Jones operates in the Dallas/Fort Worth area, contributing to various projects aimed at enhancing customer service and operational performance.
Current Positions
In addition to her role at Chase, Donna Jones holds multiple positions across various organizations. She has been a Claims Specialist at Mr. Cooper since 2017, a Supervisor at UPS since 2018, and a Default Specialist at PennyMac Loan Services, LLC since 2016. Additionally, she has worked as a Loan Documentation Specialist at Wells Fargo since 2012. Her diverse roles demonstrate her adaptability and expertise in the financial and logistics sectors.
Previous Experience
Before her current roles, Donna Jones worked as a Caregiver at Silver Ridge Assisted Living from 2011 to 2013. This position provided her with valuable experience in customer service and care, which has contributed to her skill set in her later roles in business analysis and financial services.
Education and Expertise
Donna Jones studied at Tarrant County College, where she focused on Business and achieved an Associate degree. Her educational background has equipped her with foundational knowledge and skills applicable to her various roles in business analysis, claims processing, and loan documentation.