Duane Penick
About Duane Penick
Duane Penick is a Correspondence Request Management/Customer Service Specialist II at Chase, where he has worked since 2013. He provides support for various banking services and manages escalated customer calls related to mortgage and home equity services.
Work at Chase
Duane Penick has been employed at Chase since 2013, serving as a Correspondence Request Management/Customer Service Specialist II. In this role, he provides support for various sectors including Private Client, Private Wealth, and Executive Office Mortgage Banking. His responsibilities include managing escalated supervisor calls related to Home Equity, Banker Services Home Equity, Mortgage, and Mortgage Banker Services. Penick also assists customers by processing requests received through faxed or mailed correspondence within the CRM system.
Customer Service Expertise
In his position at Chase, Duane Penick specializes in customer service, particularly in handling complex inquiries and escalated issues. His role requires a thorough understanding of the mortgage banking process and the ability to address customer concerns effectively. By managing escalated supervisor calls, he plays a critical role in ensuring customer satisfaction and resolving issues that may arise in the mortgage banking sector.
Background
Duane Penick has accumulated over 11 years of experience in the financial services industry, specifically within the mortgage banking sector. His tenure at Chase has allowed him to develop a comprehensive skill set in customer service and correspondence management. This background equips him to handle a variety of customer requests and inquiries, contributing to the overall efficiency of the customer service team.