Elizabeth Brooks
About Elizabeth Brooks
Elizabeth Brooks is a Default Operations Specialist and Equity Analyst with extensive experience in the financial services industry. She has worked for various institutions, including Chase and Td Ameritrade Institutional, since starting her career in 1998.
Work at Chase
Elizabeth Brooks has held multiple positions at Chase over the years. She began her tenure in 2006 as a Sales Service Representative and continued until 2008. She then served as a Loan Service Counselor at Wachovia Dealer Services before returning to Chase in 2009 as Collector III. From 2011 to 2012, she worked as a Customer Assistance Specialist. Following this role, she was an Escalated Customer Assistance Specialist from 2012 to 2013. Brooks transitioned to a Reg B Compliance Representative and then to a Reg B Customer Assistance Specialist in 2013. After a brief period, she took on the role of Mortgage Banking Escalations Research Specialist until 2016. Currently, she works as a Default Operations Specialist and Equity Analyst.
Current Role at TD Ameritrade Institutional
Elizabeth Brooks has been employed at TD Ameritrade Institutional since 2016 as a New Accounts Representative. In this role, she is responsible for managing the onboarding process for new clients, ensuring compliance with regulatory requirements, and providing exceptional customer service. Her experience in operations and customer assistance contributes to her effectiveness in this position.
Education and Expertise
Elizabeth Brooks studied Business Administration at the University of Phoenix, where she earned a Bachelor of Science degree in 2008. Prior to this, she attended the International Business School, achieving an Associate's degree in Business Administration from 1996 to 1998. Her educational background provides a strong foundation for her roles in operations and analysis within the financial services industry.
Background in Financial Services
Elizabeth Brooks has extensive experience in the financial services sector, having worked in various capacities since 2002. Her career began at Wachovia Dealer Services, where she held several roles, including Inspection Coordinator and Customer Service Representative. She also worked at Saxon Mortgage in various solicitor roles. This diverse background has equipped her with a comprehensive understanding of customer service, compliance, and operational processes in the financial industry.