Emily Hansen
About Emily Hansen
Emily Hansen is a Business Operations Senior Specialist at Chase, where she has worked since 2015. She has extensive experience in business process management, operations support, and change management, having previously held various roles within the company since 2004.
Work at Chase
Emily Hansen has been employed at Chase for a total of ten years, holding various positions within the organization. She began her career at Chase as a Customer Support Specialist from 2004 to 2013, where she focused on providing customer service and support. She then transitioned to the role of Performance Management Specialist for one year, from 2013 to 2014, before becoming a Business Operations Senior Specialist in 2014. After a brief hiatus in the same role, she resumed her position as Business Operations Senior Specialist in 2015, where she has continued to work for the past nine years. Throughout her tenure, she has been involved in several key areas including policy documentation, business process management, and change management.
Education and Expertise
Emily Hansen studied at Elgin Community College, where she gained foundational knowledge and skills relevant to her career in business operations. Her educational background has supported her expertise in areas such as policy and procedure documentation, control documentation, and operations support. Over the years, she has developed a strong understanding of business process management and change management, which are critical components of her current role at Chase.
Background
Emily Hansen has a long-standing career in the banking sector, specifically with Chase in Elgin, Illinois. She has held multiple roles that have allowed her to gain comprehensive experience in customer service, performance management, and business operations. Her work within the People and Customer Experience Team in the Community & Consumer Banking Collections division highlights her focus on enhancing customer interactions and operational efficiency.
Achievements
During her time at Chase, Emily Hansen has contributed to various initiatives related to business operations and customer experience. Her responsibilities have included engaging in change management activities and supporting business process management efforts. Through her roles, she has played a part in improving operational procedures and enhancing the overall customer experience within the organization.