Emily James
About Emily James
Emily James is a Division Leader at Chase, specializing in operational contact centers within the financial industry. With over 20 years of experience, she has held various leadership roles at major financial institutions, including Wells Fargo and Chase, and is dedicated to fostering inclusive environments and mentoring teams.
Work at Chase
Emily James currently serves as the Division Leader for CCB Infrastructure Services Talent Leads at Chase, a position she has held since 2022. Prior to this role, she worked as the Digital Service Interim Division Leader from 2020 to 2022. Her tenure at Chase began with her role as RCS Consumer & Business Manager from 2017 to 2020, all based in San Antonio, Texas. Throughout her time at Chase, she has focused on enhancing client services and operational efficiency within the organization.
Experience at Wells Fargo
Emily James has extensive experience at Wells Fargo, where she held multiple positions over a span of 14 years. She began her career there as a Customer Service representative in the PEL Loan Group from 2003 to 2007. She then progressed to Customer Service Supervisor from 2007 to 2010, followed by Sales Team Manager from 2010 to 2013. Her final role at Wells Fargo was as Sales and Service Operations Call Center Manager AVP from 2013 to 2017. Her roles contributed to her expertise in operational contact centers.
Education and Expertise
Emily James holds a Bachelor of Business Administration (BBA) from Purdue University Global. She also studied at Chemeketa Community College from 2004 to 2006 and attended El Camino College for one year in 1992. With over 20 years of experience in the financial industry, she specializes in operational contact centers, focusing on client services. Her background includes mentoring, coaching, and leading multifunctional teams.
Background
Emily James has a diverse background in customer service and operations within the financial sector. She has worked in various locations, including San Antonio, Texas, and the Miami/Fort Lauderdale area. Her career spans multiple roles that emphasize client engagement and operational management. She is passionate about fostering long-lasting relationships and advocates for an inclusive work environment.
Leadership and Advocacy
Emily James is recognized for her leadership capabilities and commitment to creating an inclusive workplace. She emphasizes the importance of valuing every contributor, which aligns with her passion for inspiring individual growth. Her experience in mentoring and coaching has equipped her to lead diverse teams effectively, ensuring that all voices are heard and valued.