Emily Wong
About Emily Wong
Emily Wong serves as the Interim Division Leader at JPMorgan Chase & Co. in San Antonio, Texas, specializing in operational contact centers and client services, with over 20 years of experience in the financial industry.
Work at Chase
Emily Wong has been serving as the Interim Division Leader at JPMorgan Chase & Co. since 2020. In this role, she focuses on operational contact centers with an emphasis on client services. Her leadership in San Antonio, Texas, has been marked by a commitment to enhancing customer experiences and operational efficiency. Prior to her current position, she worked as the RCS Consumer & Business Manager at Chase from 2017 to 2020, where she contributed to the management of consumer and business services.
Education and Expertise
Emily Wong holds a Bachelor of Business Administration (BBA) from Purdue University Global. She has also studied at Chemeketa Community College and El Camino College. Her educational background supports her extensive experience in the financial industry, where she has specialized in operational contact centers and client services. With over 20 years of experience, she has developed expertise in mentoring and coaching teams, focusing on building relationships that foster individual growth.
Background
Emily Wong began her career in the financial sector at First Union National Bank, where she worked as a Customer Service Supervisor from 1998 to 2003. She then joined Wells Fargo, where she held various positions, including Sales and Service Operations Call Center Manager AVP and Sales Team Manager. Her tenure at Wells Fargo spanned multiple roles from 2003 to 2017, allowing her to gain comprehensive experience in customer service and operations management.
Achievements
Throughout her career, Emily Wong has demonstrated a commitment to creating inclusive environments where all contributors feel valued. She has been recognized for her ability to build long-lasting relationships and inspire team growth. Her leadership roles at Chase and Wells Fargo highlight her dedication to operational excellence and client service in the financial industry.