Esteban Agudelo
About Esteban Agudelo
Esteban Agudelo is a Paycheck Protection Program Specialist at Chase, where he has worked since 2021. He holds a Bachelor of Business Administration from Wilmington University and has prior experience as a Fraud Crime Investigator at Wells Fargo and a Customer Service Representative at Bank of America.
Work at Chase
Esteban Agudelo has been employed at Chase since 2019. He currently holds two positions: Paycheck Protection Program Specialist and Credit Specialist. In his role as a Paycheck Protection Program Specialist, he provides direct assistance to members by obtaining payroll records and verifying tax documentation for PPP applications. He has expertise in interpreting and adjusting processes to conform to SBA regulations for the Paycheck Protection Program. Additionally, he possesses strong skills in correcting validation errors and resolving issues with customer applications for PPP.
Education and Expertise
Esteban Agudelo earned a Bachelor of Business Administration (BBA) from Wilmington University. His educational background supports his professional roles in finance and customer service. He has developed specialized knowledge in the Paycheck Protection Program, particularly in compliance with SBA regulations and the processing of PPP applications.
Background
Before joining Chase, Esteban Agudelo worked at Wells Fargo as a Fraud Crime Investigator from 2015 to 2019. In this role, he focused on identifying and investigating fraudulent activities. Prior to that, he was a Customer Service Representative at Bank of America from 2013 to 2015, where he provided support and assistance to customers.
Achievements
Esteban Agudelo has demonstrated significant capabilities in his roles, particularly in the Paycheck Protection Program. He has effectively assisted members with their applications by ensuring compliance with necessary regulations and resolving validation errors. His experience in customer service and fraud investigation has contributed to his proficiency in handling complex financial processes.