Felicia Jacobs
About Felicia Jacobs
Felicia Jacobs is a Client Service Analyst at Chase, where she has worked since 2018. She previously served as a Senior Mortgage Servicing Specialist at HSBC from 2011 to 2017.
Work at Chase
Felicia Jacobs has been employed at Chase since 2017, holding the position of Senior Specialist in Merchant Services. In this role, she has contributed to the company's client service operations, focusing on enhancing the experience for merchants. Additionally, she has served as a Client Service Analyst at Chase since 2018, where she continues to support clients and manage service inquiries effectively.
Previous Experience at HSBC
Before joining Chase, Felicia Jacobs worked at HSBC as a Senior Mortgage Servicing Specialist from 2011 to 2017. During her tenure at HSBC, she was responsible for managing mortgage servicing tasks and ensuring customer satisfaction. Her experience in this role provided her with a strong foundation in client service and financial operations.
Education and Expertise
While specific educational details are not provided, Felicia Jacobs' professional roles indicate a strong background in client service and financial analysis. Her expertise in merchant services and mortgage servicing reflects a solid understanding of the banking and financial services industry.
Background
Felicia Jacobs has built her career in the financial services sector, beginning her professional journey at HSBC and later transitioning to Chase. Her work experience spans over a decade, showcasing her commitment to client service and operational excellence within the banking industry.