Felicia Jenkins
About Felicia Jenkins
Felicia Jenkins is an Escalation Manager at Chase, where she has worked since 2016 in the San Antonio, Texas area. She has extensive experience in mortgage processes and strong leadership skills, having previously held positions at HSBC and Account Solutions.
Work at Chase
Felicia Jenkins has been serving as an Escalation Manager at Chase since 2016. In this role, she is responsible for addressing complex issues that arise within the organization, particularly in the San Antonio, Texas area. Prior to her current position, she worked as a Liquidation Specialist at Chase from 2015 to 2016. Her experience at Chase spans multiple roles, contributing to her extensive knowledge of the mortgage process and organizational performance.
Previous Employment History
Before joining Chase, Felicia Jenkins worked at HSBC as a Collections II from 1998 to 2006, where she gained valuable experience in collections. Following her tenure at HSBC, she served as a Senior Credit Analyst at Account Solutions from 2006 to 2008. Her diverse work history has equipped her with a comprehensive understanding of the financial services industry.
Education and Expertise
Felicia Jenkins studied at the University of Phoenix, where she earned an Associate of Arts degree from 1990 to 1991. She later attended Texas Woman's University from 2008 to 2012, focusing on Sociology and achieving a degree in General Studies. Her educational background complements her extensive experience in mortgage processes, loss mitigation, and team leadership.
Leadership Skills
Felicia Jenkins possesses strong leadership skills, emphasizing team building, training, and motivation. Her approach to leadership focuses on enhancing team performance and fostering a collaborative work environment. She has a proven track record of implementing strategic changes that improve organizational performance across various business lines.
Mortgage Process Expertise
Felicia Jenkins has extensive experience in handling complex mortgage processes, including loss mitigation, bankruptcy, and property preservation. She is skilled in managing investor reviews and mortgage assistance documentation, which are critical components of the mortgage industry. Her expertise in these areas contributes to her effectiveness in her current role.