Felicia Vargas
About Felicia Vargas
Felicia Vargas is a Customer Service Specialist 2 at Chase with over 8 years of experience in retail management and customer service. She has held various positions, including manager roles at Subway and Jimmy John's, and has a Bachelor of Business Administration from Southern New Hampshire University.
Current Role at Chase
Felicia Vargas has been employed at Chase as a Customer Service Specialist 2 since 2019. In this role, she is responsible for addressing customer inquiries and resolving issues related to banking services. Her experience in customer service enables her to effectively assist clients and enhance their overall banking experience.
Previous Work Experience
Felicia Vargas has a diverse background in the retail and food service industries. She worked at Subway as a Manager from 2012 to 2016, overseeing operations in the Hartford, Connecticut area. Prior to that, she served as Head Cook at Ho-Chunk Gaming Madison from 2007 to 2009. Her experience also includes roles as Bakery Specialist at Big Y World Class Market from 2018 to 2019, Assistant Manager at Goodwill Industries from 2016 to 2018, and Shift Manager at Dunkin Donuts from 2010 to 2013. Additionally, she managed operations at Jimmy John's from 2005 to 2007.
Education and Qualifications
Felicia Vargas holds a Bachelor of Business Administration (BBA) in Finance from Southern New Hampshire University. She also earned an Associate's degree in Business Administration and Management from the University of Phoenix. Her educational background provides her with a solid foundation in business principles and financial management.
Skills and Expertise
Felicia Vargas possesses exceptional skills in report creation using the MS Office Suite, which aids in her ability to analyze data and present information effectively. She demonstrates proficiency in managing various POS systems and utilizes critical thinking and observant listening to address customer issues. With over 8 years of experience in leading and developing team members in retail settings, she has honed her leadership and team management skills.