Felishia Craft
About Felishia Craft
Felishia Craft is a Senior Service Specialist at JPMorgan Chase & Co., where she has worked since 2014, currently focusing on Corr Escalations. With over 16 years of experience in customer service and a background in financial advising, she is recognized for her strong communication and administrative skills.
Work at JPMorgan Chase & Co.
Felishia Craft has been employed at JPMorgan Chase & Co. since 2014, currently holding the position of Senior Service Specialist in Corr Escalations. In this role, she has been instrumental in managing escalated customer service issues, ensuring effective communication between senior management and clients. Her tenure at Chase spans over 10 years, with a focus on enhancing customer experience and operational efficiency.
Previous Experience at Chase
Prior to her current role, Felishia Craft worked as a Financial Advisor at Chase from 2010 to 2014. During this four-year period, she provided financial guidance to clients, helping them make informed decisions regarding their investments and financial planning. This experience contributed to her extensive knowledge in customer service and financial management.
Career Background
Felishia Craft has over 16 years of experience in customer service, with a strong emphasis on administrative management. Before joining Chase, she worked as a Department Manager at Sears, Roebuck and Co. from 2008 to 2010. Her diverse background in various roles has equipped her with a comprehensive understanding of customer relations and operational processes.
Education and Expertise
Felishia Craft attended Northwestern State University, where she studied Accounting from 1993 to 1995. She completed her high school education at Bienville High School from 1990 to 1993. Her educational background, combined with her professional experience, has provided her with expertise in financial management, office administration, and database management.
Skills and Communication
Felishia Craft is recognized for her top-level communication skills, both written and verbal. She has served as a liaison between senior management, customers, colleagues, and vendors, facilitating the flow of information and enhancing collaboration. Her ability to communicate effectively is a significant asset in her role at JPMorgan Chase & Co.