Florence Bento
About Florence Bento
Florence Bento is a Personal Banker and Manager On Duty at Chase, where she has worked since 2017. She possesses expertise in sales and customer satisfaction, supported by her extensive experience in the financial services industry and her educational background in Social and Behavioral Sciences and Spanish Language.
Work at Chase
Florence Bento has been employed at Chase since 2012, initially serving as a Bank Teller for five years before transitioning to her current role as a Personal Banker and Manager On Duty in 2019. In her capacity as a Personal Banker, she focuses on sales and customer satisfaction, leveraging her expertise to meet and exceed banking targets. Her tenure at Chase spans over a decade, showcasing her commitment to the organization and her understanding of the financial services industry.
Education and Expertise
Florence Bento holds an Associate's degree in Social and Behavioral Sciences from West Valley College, which she completed from 2009 to 2012. She furthered her education at San Jose State University, earning a Bachelor's degree with a focus on Spanish Language and Literature and a minor in Latin American Studies from 2014 to 2017. Additionally, she obtained a Business and Management Certificate in Small Business Start-Up from West Valley College in 2013. Her educational background supports her professional expertise in banking and customer service.
Background
Before her extensive career at Chase, Florence Bento worked at Macy's as a Sales Associate from 2008 to 2012. This experience in retail sales contributed to her skills in customer interaction and service, which are essential in her current banking role. Her career trajectory reflects a consistent focus on customer satisfaction and sales, which are vital components of her responsibilities as a Personal Banker.
Achievements
Florence Bento possesses a strong background in customer satisfaction and sales, which are critical in her role as a Personal Banker. Her ability to communicate effectively in Spanish allows her to serve a diverse client base, enhancing her effectiveness in meeting customer needs. Her comprehensive understanding of the financial services industry is supported by her extensive experience in various banking roles, contributing to her success in achieving banking targets.