Francisca Munoz
About Francisca Munoz
Francisca Munoz is a MB Quality Senior Specialist at Chase, where she has worked since 2015, conducting audits to ensure compliance in mortgage processes. With a background in various mortgage roles, she has developed expertise in quality control and customer service.
Work at Chase
Francisca Munoz has been employed at Chase since 2015, serving as a MB Quality Sr Specialist. In this role, she conducts audits for Pre-Doc Draw, CD Remediation, and HMDA/Fair Lending, focusing on compliance and accuracy. Munoz is responsible for performing Quality Control testing for HARP SSL Pre-Disbursement and VA/FHA Pre-Closing/Post-Fund reviews for Retail and Consumer Direct mortgage loans. She has achieved a Customer Service Scorecard rating of 99.79%, reflecting her commitment to quality in her work. Prior to her current position, she held various roles at Chase, including Modification Servicing Specialist II and Consumer Loan Originator.
Previous Experience in Mortgage Industry
Before joining Chase, Francisca Munoz worked in several capacities within the mortgage industry. She served as a Sr. Mortgage Loan Processor at Bank of Arizona from 2012 to 2013. Additionally, she worked as an MB Assistant at CNN Mortgage for four months in 2015. Munoz also held a position as a Modification Servicing Specialist II at Chase from 2010 to 2012 and as a Consumer Loan Originator from 2002 to 2004. Her diverse experience in these roles has contributed to her expertise in mortgage quality control.
Education and Training
Francisca Munoz completed her high school education at Peoria High School, where she studied from 1984 to 1988. While specific higher education details are not provided, her career in the mortgage industry reflects a strong foundation in financial services and compliance.
Technical Skills and Tools
In her role as MB Quality Sr Specialist, Francisca Munoz utilizes a variety of specialized mortgage software tools to enhance her quality control processes. These tools include Calyx Point, Encompass, DU, LP, and Mortgage Express (MPX). Her proficiency in these applications supports her ability to conduct thorough audits and ensure compliance within the mortgage sector.
Quality Control Responsibilities
Francisca Munoz is responsible for performing high-risk reviews in her current position to ensure that goals and targets are consistently met. Her role involves conducting audits and quality control testing, which are critical for maintaining compliance in the mortgage industry. Her attention to detail and commitment to accuracy are essential in her efforts to uphold industry standards.