Francois Guillaume
About Francois Guillaume
Francois Guillaume is a Senior Information Technology Analyst at Chase, where he has worked since 2019. He has extensive experience in IT support, server management, and user account administration, with a background that includes roles at various companies in the technology sector.
Work at Chase
Francois Guillaume has been employed at Chase as a Senior Information Technology Analyst since 2019. He operates in the Columbus, Ohio Area and has accumulated five years of experience in this role. His responsibilities include providing technical support and ensuring the security and efficiency of IT systems. Prior to his current position, he worked at Chase as a Tech Ops Technician from 2015 to 2016 in Lewisville, Texas.
Previous Employment Experience
Before joining Chase, Francois Guillaume held various positions in the IT sector. He worked at Insight Global as an Application Analyst for two months in 2019. Additionally, he served as a System Administrator at Fast Switch, Ltd. for four months in 2018. His role at Insight Global as a PC Support Analyst lasted eight months from 2016 to 2017. He also worked at State Farm as a Response Center Technician for four years, from 2011 to 2015, in the Phoenix, Arizona Area.
Technical Skills and Expertise
Francois Guillaume specializes in providing Tier 2 and Tier 3 support for retail branch locations. His expertise includes hardware, network, and software support for Windows 7 and 10 workstations. He is experienced in patching Windows 2012 and 2019 local servers to maintain security and system updates. Additionally, he manages and modifies the Citrix environment and Virtual Desktop Environment for users on a daily basis. He is also responsible for creating and maintaining Active Directory user accounts and profiles.
Education and Qualifications
Francois Guillaume studied at Florida State College at Jacksonville, where he achieved a degree in Computer and Information Systems Security/Information Assurance. His studies took place from 2011 to 2014, providing him with foundational knowledge and skills in information security and technology.