Gabrielle Goodwin
About Gabrielle Goodwin
Gabrielle Goodwin is a Virtual Banking Assistant at Chase with extensive experience in customer service and banking. She has held various roles in the financial sector and food service, demonstrating expertise in self-service banking solutions and regulatory compliance.
Current Role at Chase
Gabrielle Goodwin has been serving as a Virtual Banking Assistant at Chase since 2020. In this role, she focuses on providing customers with access to their accounts through self-service options available 24/7. She ensures compliance with regulatory banking requirements, which is essential for maintaining the integrity of banking operations. Additionally, she collaborates with a team of specialists, including Personal Bankers, Branch Managers, and Financial Advisors, to address the specialized financial needs of customers.
Previous Experience at Discover Financial Services
Gabrielle Goodwin worked at Discover Financial Services in various roles from 2017 to 2020. She began as an Account Manager in New Albany, Ohio, where she served for one year. Following this position, she advanced to Senior Account Manager, holding this role for two years. In 2020, she transitioned to the role of Coach, where she worked for six months. Her experience at Discover Financial Services contributed to her expertise in customer account management and financial services.
Experience in the Food Service Industry
Before her career in banking, Gabrielle Goodwin gained valuable experience in the food service industry. She worked at Panera Bread as a Shift Supervisor from 2012 to 2015 and later as an Assistant Manager from 2015 to 2016. Additionally, she briefly worked at Starbucks as a Shift Supervisor for four months in 2016. These roles helped her develop strong leadership and customer service skills.
Education and Expertise
Gabrielle Goodwin holds an Associate of Science (A.S.) degree from Columbus State Community College. She furthered her education at Wilmington University, where she studied Organizational Management and earned a Bachelor's degree from 2018 to 2022. Her educational background supports her expertise in banking operations and customer service.