Gabrielle Stone
About Gabrielle Stone
Gabrielle Stone is a Virtual Banking Assistant at Chase, where she has worked since 2020. She has a background in financial services, having held various roles at Discover Financial Services and Panera Bread, and holds a Bachelor's degree in Organizational Management from Wilmington University.
Current Role at Chase
Gabrielle Stone serves as a Virtual Banking Assistant at Chase, a position she has held since 2020. In this role, she operates from Westerville, Ohio, and collaborates with a team of specialists, including Personal Bankers, Branch Managers, and Financial Advisors. Her focus is on addressing the specialized financial needs of customers, ensuring they receive appropriate guidance and support.
Previous Experience at Discover Financial Services
Gabrielle Stone worked at Discover Financial Services from 2017 to 2020, where she held multiple positions. Initially, she served as an Account Manager for one year in New Albany, Ohio. She then advanced to Senior Account Manager for two years, followed by a six-month tenure as a Coach. Her roles involved managing customer accounts and providing training and support to team members.
Background in Customer Service Management
Gabrielle Stone has a solid foundation in customer service management, having worked in various roles prior to her position in the financial sector. She was an Assistant Manager at Panera Bread from 2015 to 2016 and a Shift Supervisor from 2012 to 2015. Additionally, she briefly worked as a Shift Supervisor at Starbucks in 2016. These experiences contributed to her strong communication and team-building skills.
Education and Expertise
Gabrielle Stone holds a Bachelor's degree in Organizational Management from Wilmington University, which she earned from 2018 to 2022. She also completed an Associate of Science (A.S.) degree at Columbus State Community College. Her educational background supports her expertise in setting up self-service banking options, allowing customers to access their accounts 24/7.