Garett Good
About Garett Good
Garett Good is a Home Lending Sales Manager at Chase in Phoenix, Arizona, with over 20 years of experience in the mortgage industry. He has held various positions at Chase and previously worked at Bank of America, contributing to several initiatives and receiving awards for his customer service and compliance efforts.
Work at Chase
Garett Good has held multiple positions at Chase since 2002, demonstrating a progressive career in home lending and mortgage underwriting. He currently serves as the Home Lending Sales Manager, a role he has occupied since 2017 in Phoenix, Arizona. Prior to this position, he worked as a First Mortgage Underwriting Supervisor from 2015 to 2017, and as a Team Leader in Home Equity Mortgage Underwriting from 2014 to 2015. His earlier roles at Chase include Sr. Mortgage Underwriter, Customer Assistant Specialist/Loss Mitigation, and Loan Specialist/Processor/Closer. Throughout his tenure, he has contributed to various initiatives, including compliance adherence and customer service improvements.
Education and Expertise
Garett Good earned a Bachelor of Arts degree with a double major in Psychology and Criminal Justice from Southern Illinois University, Carbondale, completing his studies from 1989 to 1993. His educational background supports his expertise in understanding customer needs and behaviors, which is essential in the home lending industry. His extensive experience at Chase and previous roles in mortgage underwriting have equipped him with a comprehensive understanding of the lending process, compliance requirements, and customer service strategies.
Achievements
Throughout his career, Garett Good has received recognition for his contributions to the home lending sector. He was awarded the Customer Service Award for Consumer Direct Lending Managers in 2017. In 2022, he tied for the top team for compliance adherence within his line of business, showcasing his commitment to regulatory standards. Additionally, he was selected to represent his line of business on a Product Management team, where he helped develop and implement a customer contact tool that is now utilized across Chase Home Lending.
Professional Development Initiatives
Garett Good has taken an active role in training and developing new talent within the home lending sector. He developed and implemented a comprehensive 6-week learning program designed for new salespeople. This initiative reflects his commitment to fostering a knowledgeable workforce and enhancing the overall performance of his team at Chase.
Previous Experience in Mortgage Underwriting
Before his extensive career at Chase, Garett Good worked at Bank of America as a Mortgage Underwriter - Officer from 2003 to 2005. His experience in underwriting has been foundational in his subsequent roles at Chase, where he served as a Mortgage Underwriter Supervisor and in various underwriting positions. This background has contributed to his expertise in risk assessment and loan processing.