Gaspard Kabeya
About Gaspard Kabeya
Gaspard Kabeya is a Help Desk Specialist currently working at Chase Paymentech in Toronto, Canada. He has a diverse background in customer service and sales, with previous roles at Umicore Precious Metals Canada and Bell Canada, and holds multiple degrees in Accounting, Education, and Marketing Management.
Work at Chase Paymentech
Gaspard Kabeya has been employed at Chase Paymentech in Canada as a Help Desk Specialist since 2015. In this role, he provides technical support and assistance to clients, ensuring smooth operations and addressing any issues that arise. His experience in customer service and technical support contributes to his effectiveness in this position.
Previous Experience in Customer Service
Gaspard Kabeya has extensive experience in customer service roles. He worked at Umicore Precious Metals Canada as a Customer Service Supervisor from 2013 to 2014 and held various positions at Bell, including Support Customer Service - Help Desk from 2001 to 2004, and as a Revenue Assurance Analyst and Coordinator from 2006 to 2009. His roles have involved managing customer inquiries and ensuring satisfaction.
Educational Background
Gaspard Kabeya has a diverse educational background. He studied at George Brown College, where he achieved a degree in Accounting from 2002 to 2005. He also attended Laurentian University, Université d'Ottawa, and Institut Superieur Economique - Mons/Belgique, earning a Bachelor’s Degree in Education from 2015 to 2017, and a degree in Marketing Management from 1992 to 1996. Additionally, he completed a CPIM certification in Production and Inventory at APICS from 2012 to 2013.
Skills and Competencies
Gaspard Kabeya possesses strong negotiation and communication skills, which have been instrumental in his roles in business development and sales management. He is proficient in Microsoft Excel, Word, and PowerPoint, as well as internet browsing. His ability to foster productive cross-functional and customer relationships has been a key aspect of his professional success.
Achievements in Telecommunications
Throughout his career, Gaspard Kabeya has developed highly successful promotional programs in the telecommunications industry. His experience in various roles at Bell and Umicore Precious Metals Canada has equipped him with the knowledge and skills necessary for effective sales management and customer service.