Giovanni Gargiulo
About Giovanni Gargiulo
Giovanni Gargiulo serves as the Card Collections Team Lead at Chase in Tampa, Florida, where he has worked since 2018. He previously held the position of Resolutions Manager at Suncoast Credit Union from 2015 to 2017 and is recognized for his commitment to integrity and team engagement.
Work at Chase
Giovanni Gargiulo has been employed at Chase as a Card Collections Team Lead since 2018. In this role, he oversees the card collections process, ensuring that his team meets its targets and operates efficiently. He is based in Tampa, Florida, where he manages various aspects of the collections operation. His responsibilities include completing monthly quality monitors, conducting one-on-one meetings, and ensuring that all projects and deliverables are completed on time. Gargiulo emphasizes the importance of integrity in the workplace, which reflects in his leadership style.
Previous Experience at Suncoast Credit Union
Before joining Chase, Giovanni Gargiulo worked at Suncoast Credit Union as a Resolutions Manager from 2015 to 2017. During his two years in this position, he developed skills in managing customer resolutions and enhancing service delivery. His experience at Suncoast Credit Union contributed to his expertise in the financial services sector, particularly in handling customer interactions and resolving issues effectively.
Education and Expertise
Giovanni Gargiulo completed his education at Bloomingdale High School, where he studied from 1997 to 2001. His educational background laid the foundation for his career in the financial services industry. Gargiulo has developed expertise in training agents on effective collections tactics, equipping them with the necessary skills to succeed in their roles. He also organizes contests and games to foster team engagement and productivity, demonstrating his commitment to team development.
Leadership and Team Engagement
In his current role at Chase, Giovanni Gargiulo practices and promotes the importance of integrity in the workplace. He actively engages his team through various initiatives, including organizing contests and games aimed at enhancing team morale and productivity. His leadership approach focuses on creating a positive work environment while ensuring that his team meets operational goals. Gargiulo's efforts contribute to a culture of accountability and engagement within his team.