Guillermo Zapata
About Guillermo Zapata
Guillermo Zapata is a Bilingual Credit Card Collections Specialist at Chase, where he has worked since 2018. He has extensive experience in customer service and sales roles across various companies in the San Antonio, Texas area.
Work at Chase
Guillermo Zapata has been employed at Chase since 2018, serving as a Bilingual Credit Card Collections Specialist. In this role, he is responsible for managing credit card collections while providing services in both English and Spanish. His position is based in the San Antonio, Texas area, where he has developed expertise in handling customer inquiries and resolving account issues effectively.
Previous Experience at Wells Fargo
Before joining Chase, Guillermo Zapata worked at Wells Fargo from 2012 to 2016 as a Bilingual Sales Specialist and Bilingual Phone Banker. During his four years at Wells Fargo, he focused on delivering customer service and sales support in both English and Spanish, contributing to the bank's efforts in reaching a diverse clientele in the San Antonio area.
Experience at Nationwide
Guillermo Zapata was employed at Nationwide from 2016 to 2018 as a Bilingual Sales Insurance Agent. In this role, he provided insurance solutions to clients, utilizing his bilingual skills to communicate effectively with a broad range of customers. His work at Nationwide allowed him to further develop his sales and customer service capabilities.
Background in Retail Sales
Guillermo Zapata began his career in retail sales, working as a Retail Sales Associate at T-Mobile from 2011 to 2012. He then continued in a similar role at Touchstone Wireless from 2009 to 2011. These positions helped him gain foundational experience in customer interaction and sales strategies, which he later applied in his financial services roles.