Heather Garcia
About Heather Garcia
Heather Garcia is a Specialist II in Auto Collections at Chase, where she has worked since 2018. With over two decades of experience in customer service and cash handling, she has a strong background in the financial sector, having previously worked at Wells Fargo and other companies.
Work at Chase
Heather Garcia has been employed at Chase since 2018, holding the position of Specialist II in Auto Collections. In this role, she is responsible for managing collections processes related to auto loans. Her tenure at Chase spans six years, during which she has demonstrated strong multitasking abilities and efficiency in her job performance. Heather's experience in this position contributes to her extensive background in customer service and cash handling.
Education and Expertise
Heather Garcia studied at Hillsborough Community College, where she earned an Associate of Arts (A.A.) degree. She furthered her education at St. Petersburg College, achieving a Bachelor of Science (B.S.) in International Business. Her educational background supports her extensive experience in customer service, cash handling, and collections, equipping her with the necessary skills for her roles in various organizations.
Background
Heather Garcia has over two decades of experience in customer service and cash handling. Prior to her current role at Chase, she worked at Wells Fargo as a Teller for 17 years from 2000 to 2017 in Tampa, Florida. Additionally, she served as an Invoicing and Documentation Specialist at PHIL'S HANDY SERVICE, INC from 2008 to 2019, and worked as a Cashier at Publix Super Markets from 1997 to 2008. This diverse work history has contributed to her strong skill set.
Achievements
Heather Garcia has been recognized for her high customer satisfaction ratings during mystery shopper evaluations. This acknowledgment reflects her commitment to providing quality service and her ability to meet customer needs effectively. Her skills in navigating multiple computer systems and utilizing search tools have also contributed to her success in her roles.