Heidi Jones
About Heidi Jones
Heidi Jones is an Operations Manager at Chase, where she has worked since 1998. She specializes in managing high-performing teams, talent development, and regulatory compliance while promoting multicultural women's development through sponsorship.
Work at Chase
Heidi Jones has been employed at Chase since 1998, serving as Operations Manager for 26 years. In this role, she manages high-performing teams across multiple locations, utilizing virtual team communication and development strategies. Her responsibilities include overseeing talent development and fostering internal career mobility within the organization. Jones supports the strategic vision for seamless customer interaction points, ensuring that operations align with customer service goals.
Education and Expertise
Heidi Jones earned a Masters in Business Administration from the University of Phoenix, where she studied Business Administration and Management. Her educational background provides her with a strong foundation in management principles and business operations. This expertise is reflected in her extensive experience in managing regulatory exams with various regulatory bodies, including the Office of the Comptroller of the Currency (OCC) and the Consumer Financial Protection Bureau (CFPB).
Background
Heidi Jones is based in the Orlando, Florida Area. Over her lengthy career at Chase, she has developed a focus on talent development, particularly emphasizing internal career mobility. Her management style is characterized by the ability to lead diverse teams and promote effective communication across virtual platforms.
Achievements
Heidi Jones is involved in the development of multicultural women through sponsorship initiatives. Her commitment to fostering diversity and inclusion in the workplace is evident in her efforts to support underrepresented groups within the organization. This involvement aligns with her overall focus on talent development and career advancement.