Hilary Freeburg
About Hilary Freeburg
Hilary Freeburg serves as the Vice President of Legal and Regulatory Change Management and Product Owner at Chase, bringing extensive experience from previous roles at JPMorgan Chase & Co. and GMAC Mortgage, where she specialized in quality assurance and change management.
Work at Chase
Hilary Freeburg has been serving as the VP of Legal and Regulatory Change Management - Product Owner at Chase since 2018. In this role, she focuses on overseeing legal and regulatory changes within the organization. Her responsibilities include managing change implementation and collaborating with key partners across the mortgage servicing and originations sectors. This position builds on her extensive experience in change management and regulatory compliance.
Previous Experience at JPMorgan Chase & Co.
Prior to her current role at Chase, Hilary Freeburg held two significant positions at JPMorgan Chase & Co. from 2015 to 2018. She worked as the VP of Change Management Relationship Manager in Lewisville, Texas, for three years, followed by a year as the VP of Business Engagement in Plano, Texas. In these roles, she was involved in managing change initiatives and enhancing business engagement strategies.
Career at GMAC Mortgage
Hilary Freeburg's career at GMAC Mortgage spanned several roles from 2002 to 2014. She began as a Default Call Center Agent and progressed to positions such as Default Call Center Supervisor and Director of Quality Assurance. In her capacity as Director, she managed over 10 quality programs and more than 50 direct reports. Her work included overseeing foreclosure processes and implementing quality assurance measures.
Education and Expertise
Hilary Freeburg earned a Bachelor of Arts degree in Political Science from Wartburg College. She possesses specialized skills in areas such as Quality Assurance/Control, Vendor Management, Project Management, Operational Development, and Process Engineering. Her educational background and expertise contribute to her effectiveness in managing complex regulatory and operational challenges.
Leadership in Change Management
Throughout her career, Hilary Freeburg has demonstrated leadership in managing change initiatives. She led teams responsible for implementing significant projects, including the Consent Order and AG Settlement deliverables, focusing on loss mitigation and default back-office functions. Her experience in leading change management efforts is a key aspect of her professional profile.