Hilda M.
About Hilda M.
Hilda M. is a Lead Associate Ops MOD at Chase, where she has worked since 2018. She has a background in management and banking, with previous roles at Forever 21, Bank of America, and Wells Fargo, and holds a Master of Science in Criminal Justice and Cybersecurity.
Current Role at Chase
Hilda M. serves as the Lead Associate Ops MOD at Chase, a position she has held since 2018. In this role, she operates within the Washington DC-Baltimore Area, focusing on enhancing financial operations and customer experience. Her responsibilities include overseeing operational processes and ensuring effective team dynamics. Hilda's leadership skills contribute to the overall performance of her team.
Previous Experience in Retail Management
Prior to her current role, Hilda M. worked at Forever 21 as a Manager from 2017 to 2018 in the Greater Atlanta Area. During her tenure, she was responsible for managing store operations and team performance. This experience provided her with valuable skills in retail management and customer service.
Banking Experience at Bank of America
Hilda M. gained banking experience as a Bank Teller at Bank of America from 2016 to 2017, also in the Greater Atlanta Area. In this role, she handled customer transactions and provided support for banking operations. Her experience in this position laid the groundwork for her future roles in the financial sector.
Educational Background in Criminal Justice and Cybersecurity
Hilda M. pursued her Master of Science in Criminal Justice and Cybersecurity at the University of Arizona Global Campus from 2019 to 2021. This advanced education equipped her with knowledge relevant to security and justice systems, complementing her professional experience in financial operations.
Bachelor's Degree in Homeland Security
Hilda M. earned her Bachelor of Arts in Homeland Security from Ashford University between 2018 and 2021. This degree provided her with foundational knowledge in security protocols and emergency management, which supports her roles in both retail and banking environments.