Ismael Cervantes
About Ismael Cervantes
Ismael Cervantes is a Banking Associate at Chase in Mountain View, California, with a background in customer experience and project management. He has worked in various roles across several companies, including Sutter Health and Google, and holds an Associate's degree in Marketing from Foothill College.
Work at Chase
Ismael Cervantes has been employed as a Banking Associate at Chase since 2021. He works in Mountain View, California, where he engages with clients to provide banking services and support. His role involves addressing customer inquiries, facilitating transactions, and ensuring a positive banking experience. Ismael's proactive approach contributes to the overall efficiency of the branch and aligns with the bank's objectives.
Previous Experience in Customer Service
Before joining Chase, Ismael worked at Sutter Health - Palo Alto Medical Foundation as part of the Customer Experience & Cashiering team from 2019 to 2020. In this role, he focused on enhancing customer satisfaction and managing financial transactions. He also served as a Cashier Coordinator at Chavez Supermarket from 2016 to 2018, where he coordinated cashier operations and customer service.
Project Management Experience
Ismael has a background in project management, having worked as a Project Manager Apprentice at Google from 2018 to 2019. He contributed to online care initiatives, managing various projects to improve service delivery. Additionally, he completed a Project Management Trainee program at Year Up from 2018 to 2019, where he developed skills in project coordination and team collaboration.
Education and Expertise
Ismael earned an Associate's degree in Marketing/Marketing Management from Foothill College, completing his studies from 2018 to 2021. His education provided him with foundational knowledge in marketing principles and management strategies, which he applies in his professional roles. This academic background complements his practical experience in customer service and project management.
Professional Philosophy
Ismael incorporates a philosophy of perseverance into his work, inspired by Michael Jordan's quote. He approaches challenges as opportunities for growth and thrives in ambiguous environments. His proactive and innovative mindset focuses on achieving cohesive key performance indicators (KPIs) within projects, demonstrating his commitment to continuous improvement.