Ismael Melendez
About Ismael Melendez
Ismael Melendez is a Call Center Systems Engineer with over 20 years of experience in telecommunications. He has held various roles, including Operations Manager at Ecolab and AVP at Citi, and currently works at Chase, specializing in Avaya Call Center systems.
Work at Chase
Ismael Melendez has been employed at Chase as a Call Center Systems Engineer since 2014. In this role, he focuses on telephony infrastructure within the Dallas/Fort Worth area. His responsibilities include managing and optimizing call center systems to ensure efficient operations. Melendez specializes in Avaya Call Center systems, contributing to the Global Telephony Infrastructure and End User Services. His extensive experience in technology solutions enhances the performance and reliability of the call center operations at Chase.
Previous Experience at Citi
Prior to his current position, Ismael Melendez worked at Citi as an AVP - Senior CMS/ACD Analyst in Global Voice Operations from 2011 to 2014. During his three years in this role, he was based in Irving, TX. His work involved analyzing and managing call management systems and automatic call distribution systems, which are critical for optimizing voice operations in a large financial institution.
Career Background in Telecommunications
Ismael Melendez has over 20 years of experience in the telecommunications field. Before joining Citi, he served as Operations Manager at Ecolab from 1985 to 1999, where he worked for 14 years in Elk Grove Village, IL. He also held the position of Senior Telecommunications Administrator at LeasePlan USA from 2001 to 2011 for 10 years in Rolling Meadows, IL. His career began in the USAF as a Defensive Systems Trainer Specialist from 1980 to 1985 at Fairchild AFB, WA.
Education and Expertise
Ismael Melendez has a strong educational background in computer science and mathematics. He studied at Lane Tech High School, achieving a diploma in Mathematics and Science Concentration. He furthered his education at Spokane Falls Community College, where he studied Computer Science. He completed his Bachelor of Science degree in Computer Science with a minor in Mathematics at Roosevelt University. Additionally, he studied Physics at Loyola University Chicago. His academic qualifications complement his extensive experience in delivering technology solutions.