Jailene Duran
About Jailene Duran
Jailene Duran serves as the Lead of Operations at Chase in Fargo, North Dakota, where she specializes in HR support. She holds a Bachelor of Arts in Communication and Media Studies from Rutgers University and has six years of experience in customer service and leadership roles.
Work at Chase
Jailene Duran has been serving as the Lead of Operations at Chase since 2021. In this role, she focuses on providing HR support across various business units, ensuring operational efficiency and employee satisfaction. Her position is based in Fargo, North Dakota, where she has contributed to the company's operational strategies for three years.
Education and Expertise
Jailene Duran studied at Brookdale Community College from 2015 to 2018, achieving a GPA of 3.4 in Journalism. She later attended Rutgers University–New Brunswick, where she earned a Bachelor of Arts in Communication and Media Studies from 2018 to 2020. Additionally, she holds a minor in Human Resource Management from Rutgers, enhancing her expertise in HR support and operations.
Background
Jailene Duran has a diverse work history that includes significant roles in customer service and management. Prior to her current position at Chase, she worked at Starbucks as a Shift Manager for seven months in 2020-2021. She also held various positions at CVS Health, including Shift Supervisor from 2017 to 2021 and Cashier from 2014 to 2017. Additionally, she completed a Retail Manager Internship at CVS Pharmacy in 2019.
Achievements
With six years of experience, Jailene Duran has developed skills in customer service, budgeting, employee relations, and leadership initiatives. Her background in HR support and operations has positioned her as a valuable asset in her current role at Chase, where she applies her knowledge to enhance employee engagement and operational effectiveness.