Jaime Aguero
About Jaime Aguero
Jaime Aguero serves as the Mortgage Senior Operations Manager at Chase in Lewisville, TX, where he has worked since 2016. His extensive background includes roles in the United States Army Reserve and various management positions at Chase, contributing to significant operational improvements and quality assurance in mortgage processing.
Work at Chase
Jaime Aguero has been serving as the Mortgage Sr. Operations Manager at Chase since 2016, based in Lewisville, TX. In this role, Aguero has overseen various operational aspects of mortgage management. Prior to this position, Aguero held multiple roles at Chase, including Home Equity Operations Manager from 2013 to 2016 in Coppell, TX, and Loss Mitigation Manager from 2009 to 2016 in Lewisville, TX. Aguero also served as Homeownership Vice President from 2011 to 2016 in Arlington, TX. Throughout these roles, Aguero has contributed to significant operational improvements and efficiency gains.
Military Background
Jaime Aguero has a notable military background, having served in the United States Army Reserve. Aguero held the position of Chief Warrant Officer from 2015 to 2016 in Chicago, IL, and previously served as a Non-Commissioned Officer from 2005 to 2015 in the Houston, Texas area. This military experience has contributed to Aguero's leadership and operational management skills, which have been applied in civilian roles.
Education and Expertise
Jaime Aguero holds a Bachelor of Business Administration (B.B.A.) in Finance from the University of Houston, which was completed from 1993 to 2002. Aguero furthered education by obtaining a Master of Business Administration (MBA) in Real Estate from the University of North Texas from 2015 to 2017. Additionally, Aguero studied Marketing and Entrepreneurship at the University of Houston, achieving another B.B.A. from 2003 to 2005. This educational background supports Aguero's expertise in mortgage operations and business management.
Achievements in Operations Management
Jaime Aguero has achieved significant operational milestones during tenure at Chase. Aguero contributed to a 100% audit pass rate by overseeing the testing of 15 quality control process enhancements. Aguero also implemented quality assurance standards that resulted in a 99.99% pass rate on mortgage document reviews. By examining and correcting 10 business procedures, Aguero ensured that over 1500 customers received accurate mortgage-related reporting documents. Additionally, Aguero created a cross-training program for a staff of 12, resulting in over $200,000 in cost savings.
Process Improvement Initiatives
Throughout career, Jaime Aguero has focused on process improvement initiatives. Aguero managed the introduction of five mortgage products and the elimination of eleven products without disrupting service level agreements. Aguero also established a transition plan that was critical for maintaining a business-essential database by coordinating synergy with four groups. These initiatives have contributed to increased staff efficiency and operational effectiveness.