Jake Bice
About Jake Bice
Jake Bice serves as the VP/Business Analysis Manager at JPMorgan Chase & Co., where he leads the Customer & Operational Engagement team within Home Lending Servicing. He has a robust background in operational management and customer engagement, with previous roles at both Chase and Wells Fargo across multiple regions.
Current Role at Chase
Jake Bice serves as the VP/Business Analysis Manager at JPMorgan Chase & Co. since 2019. In this role, he leads the Customer & Operational Engagement team within Home Lending Servicing. His responsibilities include overseeing business analysis initiatives that enhance customer experience and operational efficiency. Bice's leadership in this capacity focuses on aligning team efforts with organizational goals to improve service delivery and customer satisfaction.
Previous Experience at Chase
Bice has held multiple positions at Chase prior to his current role. He worked as VP/Regional Manager from 2012 to 2013 in the Dallas/Fort Worth Area. He then transitioned to the role of VP/Operations Manager II from 2017 to 2019 in Columbus, Ohio. Additionally, he served as VP/Operations Manager from 2013 to 2017 in Monroe, Louisiana, and as AVP/Homeownership Center Manager from 2011 to 2012 in Greater St. Louis. His tenure at Chase spans various leadership roles focused on operational management.
Experience at Wells Fargo
Before joining Chase, Jake Bice worked at Wells Fargo in several managerial roles. He was a Loan Administration Manager II from 2010 to 2011 in the Greater St. Louis Area and served as a Credit Manager/Assistant Manager from 2008 to 2010 in Peoria, Illinois. Additionally, he held the position of Branch Manager for six months in 2010 in the Greater Memphis Area. His experience at Wells Fargo contributed to his expertise in financial services and operational management.
Education and Expertise
Jake Bice earned a Bachelor of Arts degree in Business Administration, Management and Operations from Monmouth College, attending from 2004 to 2008. His educational background laid the foundation for his career in the financial services industry, equipping him with the skills necessary for effective management and operational oversight. Bice's expertise encompasses both operational management and customer engagement, which he has applied throughout his career.
Regional Management Experience
Throughout his career, Jake Bice has gained extensive experience managing teams across various regions. His roles have included leadership positions in Columbus, Monroe, Dallas/Fort Worth, Greater St. Louis, and Greater Memphis. This diverse regional management experience has enabled him to develop a comprehensive understanding of the financial services landscape and the unique challenges faced in different markets.