Janette Greenard
About Janette Greenard
Janette Greenard is a Senior Specialist II Chargeback Analyst at Chase, where she applies her expertise in MasterCard and VISA regulations to resolve disputes. She has a diverse background in account management and events, having worked in various roles across the United States since the late 1990s.
Work at Chase
Janette Greenard has been employed at Chase as a Senior Specialist II Chargeback Analyst since 2017. In this role, she operates within the Tampa/St. Petersburg, Florida Area. Her responsibilities include interpreting and applying MasterCard and VISA regulations to various dispute situations. She regularly collaborates with multiple internal departments to ensure timely resolution of merchant inquiries, demonstrating her ability to manage complex decision-making processes related to Chargeback reason codes.
Previous Experience in the Events Industry
Before joining Chase, Janette Greenard worked as an Events Manager at Sandestin Golf and Beach Resort from 1996 to 1999. This role, which lasted three years, was based in Sandestin, Florida. Her experience in event management provided her with skills in organization and coordination, which are valuable in her current analytical role.
Background in Media and Advertising
Janette Greenard has a diverse background in media and advertising. She served as a Senior Account Executive at The Colorado Springs Gazette, LLC from 2002 to 2005. Following this, she worked at The Fayetteville Observer as an Account Executive for Interactive and Print from 2009 to 2011. Additionally, she was an Account Executive at Screenvision from 2011 to 2013, covering regions including Orlando, Tampa, Lakeland, and Springhill. These roles contributed to her expertise in client relations and sales.
Education and Expertise
Janette Greenard has pursued education at Bay Area Technical School and Okaloosa Walton Community College. Her studies have equipped her with the knowledge necessary to educate merchants on Payment Brand Rules, assisting them in resolving disputes effectively. Her expertise in interpreting complex regulations is a significant aspect of her professional skill set.