Janielle Hairston
About Janielle Hairston
Janielle Hairston is a Mortgage Loan Support professional at Chase, where she has worked since 2015. She holds a Master's degree in Cyber Security from Grand Canyon University and a Bachelor's degree in Spanish Studies from Miami University.
Current Role in Mortgage Loan Support
Janielle Hairston currently serves as a Mortgage Loan Support professional at Chase, a position she has held since 2015. In this role, she provides assistance and guidance to clients navigating the mortgage process. Her responsibilities include addressing customer inquiries, facilitating communication between clients and loan officers, and ensuring a smooth loan application experience.
Previous Experience at Chase
Prior to her current role, Janielle Hairston worked at Chase in various capacities. She served as a bilingual Customer Care Professional from 2010 to 2011, where she supported clients in both English and Spanish. Additionally, she worked as an Executive Office Research Analyst from 2014 to 2015, contributing to the analysis and resolution of customer issues at a higher level.
Educational Background in Cyber Security
Janielle Hairston pursued her Master's degree in Cyber Security at Grand Canyon University from 2020 to 2022. This program equipped her with advanced knowledge and skills in protecting information systems and managing security protocols, which can be beneficial in her current role within the financial services sector.
Bachelor's Degree in Spanish Studies
Janielle Hairston earned her Bachelor's degree in Spanish Studies from Miami University, completing her studies from 2005 to 2009. This educational background has enabled her to effectively communicate with a diverse clientele, enhancing her ability to serve Spanish-speaking customers in her roles at Chase.