Jay Mc Key
About Jay Mc Key
Jay Mc Key is an experienced professional in Employee Readiness Management at Chase, with a history of various roles in operations and customer service. He has a Bachelor of Fine Arts in Communication and Media Studies from the University of North Texas and has demonstrated significant improvements in employee and customer satisfaction during his career.
Current Role in Employee Readiness Management
Jay Mc Key currently holds the position of Employee Readiness Management at Chase, where he has been employed since 2021. His role is based in Plano, Texas, and focuses on ensuring that employees are adequately prepared and equipped for their responsibilities. His expertise in detail, organization, and technical training contributes to the effectiveness of the team.
Previous Experience at Chase
Jay Mc Key has held multiple positions at Chase prior to his current role. He worked as a Business Analyst II from 2019 to 2021 and as an Operations Supervisor MIL QC from 2016 to 2017, both in Lewisville, Texas. Additionally, he served as a Customer Outreach Supervisor Level III from 2018 to 2019 and as a Collector Supervisor Level III for a Spanish Bilingual Team from 2013 to 2015. His varied roles demonstrate a strong commitment to operational excellence and customer service.
Experience at Wingspan Portfolio Advisors
Before joining Chase, Jay Mc Key gained valuable experience at Wingspan Portfolio Advisors. He worked as a Loan Resolution Counselor in 2010, and held several other roles including Unit Production Manager in the Office of the President, Outreach Servicing Analyst, and Production Team Lead from 2011 to 2013. His time at Wingspan contributed to his skills in customer service and operational management.
Educational Background
Jay Mc Key studied at the University of North Texas, where he earned a Bachelor of Fine Arts (B.F.A.) in Direction, Communication, and Marketing from 1990 to 1994. This educational background provided him with a foundation in communication and media studies, which supports his professional roles in management and training.
Achievements and Recognitions
Throughout his career, Jay Mc Key has achieved significant improvements in employee and customer satisfaction. He accomplished a 40% increase in employee satisfaction scores and a 20% improvement in customer satisfaction within four months. He has been recognized for his communication skills and ability to help others reach their potential through training and support.