Jay Stephen Mauricio
About Jay Stephen Mauricio
Jay Stephen Mauricio is an Operations Team Manager at Chase, where he has worked since 2010. He holds a degree from Saint Louis University in the Philippines and has previous experience as a Service Desk Agent and a Coach.
Work at Chase
Jay Stephen Mauricio has been employed at Chase since 2010, where he currently holds the position of Operations Team Manager. In this role, he oversees various operational processes and manages team performance to ensure efficiency and effectiveness within the organization. Prior to his current position, he worked as a Service Desk Agent at Chase from 2009 to 2010, where he provided support and assistance to clients and internal teams.
Education and Expertise
Jay Stephen Mauricio studied at Saint Louis University in the Philippines. His educational background has contributed to his expertise in operations management and team leadership, which he has applied throughout his career in various roles within the customer service and operations sectors.
Background
Before joining Chase, Jay Stephen Mauricio worked at Sitel as a Coach from 2006 to 2009. In this position, he was responsible for training and developing team members, focusing on enhancing their skills and performance in customer service. His experience at Sitel provided a foundation for his subsequent roles in operations and management.
Career Progression
Jay Stephen Mauricio's career began at Sitel, where he spent three years as a Coach. He then transitioned to Chase, starting as a Service Desk Agent for one year before advancing to his current role as Operations Team Manager. His career trajectory reflects a commitment to professional growth and development within the operations field.