JD Federico, MBA
About JD Federico, MBA
JD Federico is a Lending Manager at Chase in Phoenix, Arizona, specializing in training mortgage professionals to improve customer experience. He holds an MBA from Grand Canyon University and has previously worked as a Senior Mortgage Banker at Quicken Loans.
Work at Chase
JD Federico has been employed at Chase as a Lending Manager since 2019. In this role, he operates out of Phoenix, Arizona, where he has spent five years enhancing the lending processes. His responsibilities include overseeing lending operations and improving the overall customer experience. He specializes in training mortgage professionals, which contributes to the development of effective customer service practices within the organization.
Previous Experience at Quicken Loans
Prior to his tenure at Chase, JD Federico worked at Quicken Loans as a Senior Mortgage Banker from 2015 to 2017. During his two years in Scottsdale, Arizona, he gained valuable experience in mortgage banking, which has informed his current practices in lending management. His background in this role has contributed to his expertise in the mortgage industry.
Education and Expertise
JD Federico holds a Master of Business Administration (MBA) with a focus on Leadership from Grand Canyon University. This educational background has equipped him with the skills necessary to lead and motivate teams effectively within the mortgage sector. His academic achievements support his professional endeavors in enhancing customer experiences and training mortgage professionals.
Leadership Focus
In his professional capacity, JD Federico emphasizes leading and motivating teams within the mortgage industry. His approach involves fostering a collaborative environment that enhances team performance and customer satisfaction. This focus on leadership is a key aspect of his role as Lending Manager at Chase.