Jeanetta Thomas, Ma
About Jeanetta Thomas, Ma
Jeanetta Thomas is a Senior Process Manager with extensive experience in talent management and training operations, having held significant roles at major financial institutions including JPMorgan Chase & Co. and Santander Consumer USA. She specializes in process improvement and change management, focusing on enhancing organizational efficiency.
Work at Chase
Jeanetta Thomas currently holds the position of Sr. Process Manager at Chase, a role she has occupied since 2021. In this capacity, she specializes in process improvement and change management, focusing on enhancing organizational efficiency. Her responsibilities include managing deliverables for various programs, particularly within the Mortgage Fulfillment AcadeME initiative. This initiative involves overseeing the entire process from Performance Consulting to Delivery stages.
Previous Experience at JPMorgan Chase & Co.
Jeanetta Thomas has extensive experience at JPMorgan Chase & Co., where she worked for over a decade. She served as Vice President, Training Director from 2007 to 2015, followed by her role as Executive Director, Learning Operations from 2015 to 2018. During her tenure, she played a pivotal role in transforming under-performing workforces into high-morale teams that excel in achieving organizational objectives.
Experience at Santander Consumer USA
From 2019 to 2020, Jeanetta Thomas worked as a Sr. Talent Management Consultant at Santander Consumer USA. In this role, she contributed to talent management strategies and initiatives, leveraging her extensive background in process improvement and organizational management.
Background in Project Management at Citi
Before her roles at JPMorgan Chase & Co. and Santander Consumer USA, Jeanetta Thomas worked at Citi as a Project Management Lead from 1996 to 2007 in the Dallas/Fort Worth Area. Her experience in project management laid the foundation for her later roles in talent management and process improvement.
Education and Expertise
Jeanetta Thomas holds a Master of Arts (MA) in Organizational Management and a Bachelor of Arts (BA) in Business Administration, both from Ashford University. Her educational background supports her expertise in process improvement, change management, and organizational efficiency, which she has applied throughout her career.